Contact Us
Order Processing Information
International
Order / Customs Policies
Returns and Exchanges
Information we collect and how
it is used
Cookies
Your Agreement
Secure Server Processing
Printed Catalog
E-store Email / NewsletterUnsubscribe
Link
How to
Contact Us
If you have general questions, want
additional information about the products we carry, or have
questions about our policies, please e-mail us at estore@chinchillas.com.
To contact us via telephone for questions
or orders, call (785) 336-6833
Please note our customer service hours: 10AM - 8PM (CST),
Monday-Friday.
In case of an emergency on Saturday & Sunday, leave
a message and we will return your call as soon as possible.
When contacting us regarding an order,
please include your Order Id number. This number is e-mailed
to you when you place an online order, and allows us to
process your question as quickly as possible.
For written correspondence, mail
to:
Chinchillas.com
1265 160th Rd
Seneca, Kansas 66538 
Order
Processing Information
Your order is immediately confirmed
via e-mail (an e-mail address is required when ordering
online for security purposes). Please review your order
carefully, as well as your shipping and billing address.
Contact us via phone or e-mail with any changes. Chinchillas.com
will fulfill your order in accordance with the order information
we receive. We are not responsible for errors in order information.
If your complete order is in stock,
it will be shipped immediately. In most cases, orders received
by 12PM CST will ship that day via the shipping method you
select (orders do not ship on Saturdays, Sundays, or holidays).
Orders received after that time will ship the following
day.
Your Order Conformation E-mail has
a link at the bottom. When clicked, it will take you to
the E-store sign-in
page. Enter your account e-mail address and password,
and the shipping status of your order will be displayed.
You can also access this information by signing
into your E-store account and selecting "View Order
Status and History".
Please note: Chinchillas.com makes
every effort to ensure that you receive your purchase in
a timely manner. We use United Parcel Service for your convenience.
We will assist you in tracking your packages or obtaining
reimbursement, but Chinchillas.com is not responsible once
your package has been received by UPS. We always insure
your packages for the total amount of your purchase for
your protection.
If we have any questions regarding
your order, we will attempt to contact you first via e-mail,
and in certain cases we will also confirm your selections
by phone. It is important that we can reach you in these
cases. We will not contact you for any other purpose.
Kansas residents must pay 6.3% state
sales tax.
International
Order / Customs Policies
International shipments may be subject to import duties
and taxes which are charged by your government when the
package reaches your country. Any additional charges must
be paid by the customer.
Customs policies vary widely from country to country. We
recommend that you contact your local customs office or
a customs brokerage company for further information. Additionally,
when ordering from us, as the importer, you must comply
with all laws and regulations of the country in which you
are receiving the goods.
Returns
& Exchanges
You can return or exchange any purchase
within 30 days, provided the product is in new condition
and has not been damaged, and the packaging is fully intact.
Returns and exchanges are subject to a 15% restocking fee.
The buyer must pay for the shipping and handling charges
on returns and exchanges. Sale, closeout, and promotional
items may not be returned or exchanged.
Please note that any shipping and
handling charges are not refunded upon return or exchange,
whether the order is domestic or foreign.
Information
we collect and how it is used
When you place an order, we will
need your name, address, phone number, e-mail address, credit
card number and expiration date. We need this information
in order to complete your order.
We will not exchange, rent, or sell
your e-mail, postal, or home address without your prior
approval.
Please
note that we will not send e-mail or newsletters unless
you specifically request us to do so when you create your
E-store account. If you are on our mailing list and want
to
unsubscribe, sign into your E-store account and uncheck
the box "subscribe to mailing list" then click
save.
Cookies
This site makes use of cookies (information
stored in a file on your computer) in order to maintain
your shopping cart during the purchasing process. Disabling
the use of cookies in your browser will prevent you from
successfully completing a purchase.
Your
Agreement
By using this website, you agree
to the collection and use of the data in accordance with
this privacy policy. Any changes to this policy will be
posted on this page (although we reserve the right to reasonably
relocate the policy within the site).
Secure
Server Processing
Our secure server keeps your information
private and secure. Our service uses a 128 bit Secure Socket
Layer. Purchasing products online via SSL security is safer
than using your credit card in a busy store or restaurant
with nearby onlookers (even if you're careful, sometimes
the clerks are not so careful in protecting your credit
card against on-looking eyes).
Printed
Catalog
In order to keep prices low, we do
not have a printed catalog available at this time. We currently
display all of our products on the Internet.
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