Shipping Method:
Martins Cages can only be shipped via Federal Express Ground and cannot be delivered to Post Office Boxes. During checkout please select Federal Express as the shipping method to calculate shipping rates. International customers select USPS Air Parcel Post.

Shipping Cages:
Please note, all of Martins Cages are shipped in broken down form, that is, they are not assembled. Assembly instructions and all hardware necessary are included with all cages. Cages are not shipped assembled due to the damage and rough handling that can and frequently does occur in shipping.

Damaged or missing parts:
We make every effort to ensure that your order is packaged correctly and safely. If a problem does occur, please call within 7 days of receiving your order and we will replace the missing or damaged part. If your cage is damaged in shipping, please file a report with FEDEX. We will send you a new cage as soon as FEDEX verifies your report with us.

Returns:
All returns must be made within 7 days. To return a cage it must be in new, unused condition. The original invoice must be included. We will then refund the purchase price (less shipping charges) or give you credit for another cage, whichever you prefer. Contact Chinchillas.com via email estore@chinchillas.com or phone (785)336-6833 for return authorization.

Disclaimer:
Martins Cages are tested for safety and durability, however, if directions are not followed when assembling a cage, we can not be held responsible for accidents.

Please Note:
We recommend you wash your new cage before using. Galvanized after-weld cages can be neutralized with a 50% vinegar/50% water solution.